Delivery  –  Returns  –  My Account  –  Payment  –  Orders  –  Price Promise

For any queries not answered here please contact us


Important!  Please read carefully.

Hello, we hope you are well and staying safe during these trying and difficult times. Our thoughts are with everyone affected by COVID19.

The crisis has thrown all the norm up in the air and understandably you are wanting updates and information. We have received a large number of customer queries and working hard to get back to everyone as quickly as possible as well as following government guidelines. 

Our customer service is currently working safely from home and responding to queries as quickly as possible. Please only send us one email per query. If you send multiple messages this will place your query at the back of the queue. We will respond to your query, so please bear with us during this period. Currently, from third lockdown we can take up to 10 days. 

Please ensure you’re providing us with as much detail as you can in your emails, including your name, order number and delivery address, so that we have everything we need to try and resolve your query as quickly as possible. Please also check our information page before contacting us.

We have made some immediate changes which we will be following during these times in order to keep safe and help prevent the spread of COVID19. This will affect stock, despatch and customer service response times. 

Delivery: We are now currently shipping orders. Despatch times may be taking longer than usual, we are working hard to prevent delays as much as possible.  We are taking longer than our usual 1 to 5 working days order processing aim. Some delivery options will not be available, the options currently available will be shown to you at checkout. Delivery times will also vary to the usual.

Stock: A lot of warehouses and businesses have temporarily closed or reduced opening hours in order to keep safe and help prevent the spread of COVID19. We may have delays across any pre and back order products that we are awaiting stock from. This means your pre or back orders will take longer than usual and girm time frames will be hard to judge and may change. 

Customer Service: We are currently receiving a high volume of messages. In order to deal with these efficiently we have decided to remove all our social media accounts temporarily to avoid duplicate contact and will only be available via email. Please bear with us and please only send one email regarding the same query and we will get back to you as quickly as we can. We may take longer than usual, please bear with us. 

We want to thank you and everyone who has taken precautions and actions following guidelines in order to help stop the spread of this horrible virus, especially all the keyworkers risking their own safety to help and provide others with care and essentials. It is more important than ever that we come together as a community and fight back.

Stay safe! 



Items that are in stock will usually be processed and dispatched within 1-5 Working Days. During busy periods this may be extended up to 10 working days. Any back-orders/pre-orders will be dispatched within 1 day of stock arrival. Our despatch times apply to all our shipping options excluding DPD Next Day options.

UK Delivery

Standard Delivery: £2.95 – 3 to 5 working days from Dispatch – 2nd Class Royal Mail or Standard Courier Service

Free Standard Delivery: FREE* – 3 to 5 working days from Dispatch – 2nd Class Royal Mail or Standard Courier Service

Fast Shipping: £4.99 – 1 to 2 Working Days from Dispatch – 1st Class Royal Mail or 48 Hour Courier Service**

Next Day Weekday Delivery: £7.95 – 1 Working Day, Order by 11am for same day dispatch. Only available on in-stock products. UK Mainland Only

The service we use for your chosen delivery option will depend on the weight and value of your order. When orders are sent out by courier, you will usually receive a tracking number via email. We obtain Proof of Posting on all our dispatches.

If you have a free delivery promotional code, enter this into the coupon box on the checkout page. *Only valid for UK delivery. **Excludes Weekends and Bank Holidays.

International Delivery

We are happy to ship worldwide! Select the International Shipping option that you want from the checkout page. The relevant shipping options available to you will automatically show on checkout.

Standard Flat Rate Shipping Insured up to £20: The cost will be calculated at checkout and will depend on your location. Package covered up to the value of £20. Shipping takes up to 25 working days.

Tracked Flat Rate Shipping Insured up to £20: The cost will be calculated at checkout depending on your location. Package covered up to the value of £20. This is a fully tracked service. You will be provided your tracking number once your order has been despatched. Shipping takes up to 15 working days.

Tracked Flat Rate Shipping Insured up to £50: The cost will be calculated at checkout depending on your location. Package covered up to the value of £50. This is a fully tracked service. You will receive your tracking number once your order has been despatched. Shipping takes up to 10 working days.

Additional Cover: If you would like additional cover, just pop us an email with the amount you would like and we will send you an additional invoice. Extra cover costs £1.25 for each additional £10 value.

Your package will be insured up to the amount given on shipping option selected at checkout. In the unfortunate event of loss or damage we will only be able to claim and refund you to the maximum of your shipping cover.

Please note we are not responsible for any related costs such as customs and tax etc, this will be your responsibility and you will be liable to pay such charges.

Please note large items or heavy orders may incur extra postage costs. In these cases, you will be notified and quoted the additional costs via email.  If you would then like to change your mind you can, of course, cancel part of/the full order. Once we get the go-ahead from you, we will invoice you the additional charge. Once this has been paid, your order will be processed.

Delivery times will vary and depend on your destination and are not guaranteed. The time scale given is estimated and could sometimes be quicker or longer. The estimated time scale given is the max time your package should take but are usually much quicker than this, however this can take longer during busy periods such as during holiday seasons. For the most parts of Europe, the estimated timescale is between 3 to 25 working days. For the most part of the USA, the estimated timescale is between 5 to 25 working days. During busy periods, delivery may be longer. If you wish for us to find your destinations delivery time, please don’t hesitate to contact us.

Unfortunately, we do not offer free shipping on international orders.

Please be aware electrical products may not work properly or have the correct plug for your country. Please check with the manufacturer.



Product Return

If you change your mind and want to return any part of your order, you can do so within 14 working days from your order dispatch. We will give you a full refund of the purchase price on returns received within these 14 days.

Any products returned must be unused, unopened and in its original packaging. When returning products, include your order number, name and product returned. You are responsible for the return postage cost unless you are returning due to our error, in which case we will provide a prepaid postage label.  We strongly recommend you obtain proof of postage on all returns. We can not be held responsible for returns that are lost or damaged in transit. Please contact us for the return address and instructions.

Shipping costs will not be refunded. If you had free shipping on your order and the return products fall below the threshold of free shipping, the standard flat rate shipping cost will be deducted from any refund. The payment processing fee will not be refunded and will be deducted from your refunded amount due.

As soon as we have received your returned products, we will process a refund or replacement within 1 working day of availability. 

If you cancel or return your order, the payment processing fee will not be refunded and deducted from the refund due. If you cancel or return any orders or part orders and you paid via debit or credit card, your refund will not include the payment processing fee, 4% of the refund total. This does not apply to orders paid via Bank Transfer.

For all the terms and conditions please see our terms and conditions page.

Problems with Your Order

If there are any problems regarding your order, please contact us within 24 hours from delivery. If you have not received your order, you must let us know within 14 days from your order dispatch. Include your order number and name in your messages. We will aim to reply within 1-2 working days. 

If you wish to cancel or amend an order, pop us an email and let us know immediately via your account. Log in and find the order you wish to cancel or amend and click the cancel button. This will stop the order being dispatched in the meantime until we respond. Don’t worry, this will not remove your order or refund it, it simply just lets us know not to dispatch it. If you do not have an account, please be aware that your order could be dispatch before we have a chance to reply to you email. If this is the case, we can not cancel or amend your order and your order will need to be treated as a return.

My Account

I have an account but my order is not showing?

In order to see your order, you must checkout via your account by either logging in before or during checkout. 

If you checkout via guest checkout your order will not be assosiated with an account. If you wish to add any orders to your account simple pop us a message with your order number and email and we will add the order to your account.

I cant login to my account

You may have placed your order via guests checkout. This does not create an account.If you wish to create an account, you can do so at any time during your order checkout or by clicking My Account on the home page. If you have orders placed pre account, these will not be connected to your new account. Pop us an email and we will manual add these to your account.

If you know you have an account but are having trouble with login, make sure that you are using the username you created when you created your account. 

If you know your username but not your password, you can reset your password from the login page.

If you have any further issues, pop us an email.


Payment Methods

Credit/Debit Card via Stripe – Pay via card. Simply select this option at checkout and follow the instructions.

Bank Transfer – You can now pay via bank transfer using online banking or visiting any Natwest branch. Simply select bank transfer as your payment option on the checkout page and follow the instructions. Use DC along your order number as your payment reference, for Example, DC1234. Drop us an email to let us know payment has been made. Orders will be processed once payment has been received.

Please note all payments made via debit or credit card are made at the time of placing your order as we do not hold or save any payment details. This applies for pre and back orders.

If you have any questions, don’t hesitate to contact us.


All orders are totalled and processed in the UK via GBP Sterling (£). The payment method provider you choose to use will convert this for you.

Orders & Stock

In Stock

In stock items means that we have stock ready and the usual normal dispatch and delivery time applies. All orders have a dispatch time of 1-5 working days. Please note when we experience busy periods, orders may take up to 10 working days for dispatch. Fast Shipping orders will be priorities.

Out of Stock

Out of stock products may be discontinued or we are not expecting further stock of the product. If you wish to inquire about any out of stock products,  please contact us. You will not be able to add out of stock products to your basket. If there are any products you are looking for but can’t find on our website, drop us a message to find out if we can order it in for you. We are always adding new stock, new brands and new launches to our website, keep in the loop by following us on social media and signing up for our newsletters.


Product back ordering means you can order and reserve stock we are currently awaiting or are able to order in. It means we don’t have the stock available for immediate dispatch but are awaiting a new batch. Products that are available to order on back order will state available on back order on the product page. If you buy any product that is on back order, this will show as on back order in your basket, at checkout and on your order confirmation. Products available on back-order can be added to orders and will be dispatched once our stock arrives. Back Order means we are awaiting our stock for this product. Any back ordered products included in your order will be dispatched once stock arrives. If you wish to know the expected arrival, please pop us a message for more information. All international orders will be held until the full order is in stock. UK orders will usually be dispatched in separate orders, with the in-stock products being sent first and the pre-orders/Back-Orders to follow once stock arrives. In some cases, for example, if the due arrival of the Back Ordered/ Pre Ordered stock is less than 7 days away, we may wait for the full order before dispatching.

Pre-Orders are available for brand new products. You can order a new product that is due to launch and reserve your stock for when it arrives. Once the product launches, yours will be processed and dispatched. Pre-Ordering ensures your stock from the initial launch 1st-time stock, meaning you will be one of our first customers to get your hands on these craft goodies! Pre-order estimated dispatch dates are stated in the product description. These dates may be subjected to change. Once dispatched you will be notified via email. All international orders will be held until the full order is in stock. UK orders will usually be dispatched in separate orders, with the in-stock products being sent first and the pre-orders/Back-Orders to follow once stock arrives. In some cases, for example, if the due arrival of the Back Ordered/ Pre Ordered stock is less than 7 days away, we may wait for the full order before dispatching.

If you want an update on your pre or back order, just pop us an email

Products Not Stocked

cat out of stock

We want to be able to provide all our customers with excellent service and great choice, so we offer our customers a service called Product Stock Request, and it’s exactly that! If we don’t currently stock the craft product you are looking for, contact us and we’ll aim to get stock in for you! In your message include the product name/description and a photo if possible. If we are able to get stock, we will, of course, offer you the best price possible. If we are unable to source the product, we’ll recommend similar or alternative products.

Price Promise

What Is Price Promise?

We want to offer all our customers the best price around on all the wonderful products we offer and for you to know you are getting the best deal when you shop with us! This is why we offer our Price Promise. Its simple, if you find the same product cheaper on any of our competitor’s websites on the same day of your purchase we will refund the difference and give you a 5% Discount on your next order!

How to I make a Price Promise Claim?
  1. If you have found the product you purchased cheaper on the same day as you made your purchase, you can then make a Price Promise Claim.
  2. Send the proof of your price match claims such as the URL or a screenshot showing the date, product, price, and website of the product you have found cheaper, to within 7 days after your purchase date, along with your order number or if you have yet to place your order state order not placed.
  3. We will then look at your claim which can take up to 5 working days. We will contact you via email.
  4. Once we have verified the price match we will refund you the difference on orders already placed or give you a discount code for the price diffrence which will be valid for 7 days along with a 5% discount code to use off a future order. 

Terms Apply.

Terms and Conditions

Price match on the same product on the same day of your purchase. Valid claim against any online craft retailer in the UK. Includes pre-orders and back orders. 

You can submit a price mtch claim beoifre or after you place an order as long as you do it within 7 days.

Price match is not eligible on purchases from any auction sites, including but not limited to ebay, Amazon, ebid etc or public selling sites such as but not limited to Gumtree, social media sites, Shpock, preloved etc.

You must provide the URL or a screenshot from an eligible online retailer showing price, website, date, and product. Price Match is valid on the product price only excluding discounts. The price will only be matched to the produt price before any additional discount such as discount codes and multibuy offers. Price Guarantee does not include P&P. The claim must be submitted within 7 days of placing your order or if submitting a claim before purchase and your claim is validated, you will recive a discount code with the price diffrence which will be valid for 7 days. 

Once your claim is approved you will also recive 5% discount code to use on a future purchase. This can not be used on the same order as the price match claim. this code will be valid for 12 months.

Price match are non transferable discounts and has zero cash value.To be used by claimant only and can only be used once per claim.


For our T&C’s, please visit our Terms & Conditions Page.

For our Privacy Policy, please visit our Privacy Policy Page.