Delivery – Returns – My Account – Payment – Orders – Price Promise
For any queries not answered here please contact us
Items that are in stock will usually be processed and dispatched within 1-5 Working Days. During busy periods this may be extended up to 10 working days. Any back-orders/pre-orders will be dispatched within 1 day of stock arrival. Our despatch times apply to all our shipping options excluding DPD Next Day options.
Standard Delivery: £2.95 – 3 to 5 working days from Dispatch – 2nd Class Royal Mail or Standard Courier Service
Free Standard Delivery: FREE* – 3 to 5 working days from Dispatch – 2nd Class Royal Mail or Standard Courier Service
Fast Shipping: £4.99 – 1 to 2 Working Days from Dispatch – 1st Class Royal Mail or 48 Hour Courier Service**
Next Day Weekday Delivery: £7.95 – 1 Working Day, Order by 11am for same day dispatch. Only available on in-stock products. UK Mainland Only
The service we use for your chosen delivery option will depend on the weight and value of your order. When orders are sent out by courier, you will usually receive a tracking number via email. We obtain Proof of Posting on all our dispatches.
If you have a free delivery promotional code, enter this into the coupon box on the checkout page. *Only valid for UK delivery. **Excludes Weekends and Bank Holidays.
We are happy to ship worldwide! Select the International Shipping option that you want from the checkout page. The relevant shipping options available to you will automatically show on checkout.
Standard Flat Rate Shipping Insured up to £20: The cost will be calculated at checkout and will depend on your location. Package covered up to the value of £20. Shipping takes up to 25 working days.
Tracked Flat Rate Shipping Insured up to £20: The cost will be calculated at checkout depending on your location. Package covered up to the value of £20. This is a fully tracked service. You will be provided your tracking number once your order has been despatched. Shipping takes up to 15 working days.
Tracked Flat Rate Shipping Insured up to £50: The cost will be calculated at checkout depending on your location. Package covered up to the value of £50. This is a fully tracked service. You will receive your tracking number once your order has been despatched. Shipping takes up to 10 working days.
Additional Cover: If you would like additional cover, just pop us an email with the amount you would like and we will send you an additional invoice. Extra cover costs £1.25 for each additional £10 value.
Your package will be insured up to the amount given on shipping option selected at checkout. In the unfortunate event of loss or damage we will only be able to claim and refund you to the maximum of your shipping cover.
Please note we are not responsible for any related costs such as customs and tax etc, this will be your responsibility and you will be liable to pay such charges.
Please note large items or heavy orders may incur extra postage costs. In these cases, you will be notified and quoted the additional costs via email. If you would then like to change your mind you can, of course, cancel part of/the full order. Once we get the go-ahead from you, we will invoice you the additional charge. Once this has been paid, your order will be processed.
Delivery times will vary and depend on your destination and are not guaranteed. The time scale given is estimated and could sometimes be quicker or longer. The estimated time scale given is the max time your package should take but are usually much quicker than this, however this can take longer during busy periods such as during holiday seasons. For the most parts of Europe, the estimated timescale is between 3 to 25 working days. For the most part of the USA, the estimated timescale is between 5 to 25 working days. During busy periods, delivery may be longer. If you wish for us to find your destinations delivery time, please don’t hesitate to contact us.
Unfortunately, we do not offer free shipping on international orders.
Please be aware electrical products may not work properly or have the correct plug for your country. Please check with the manufacturer.
If you change your mind and want to return any part of your order, you can do so within 14 working days from your order dispatch. We will give you a full refund of the purchase price on returns received within these 14 days. Please contact us if you would like to process a return.
Any products returned must be unused, unopened and in their original packaging. When preparing your return, please include your order number, name and name of products included with your return. You are responsible for the return postage cost, unless we have made an error, in which case we will provide a prepaid postage label. You are responsible for the goods until they are returned back to us, we strongly recommend you obtain proof of postage on all returns. We can not be held responsible for returns that are lost or damaged in transit.
Any shipping costs paid will not be refunded. If you had free shipping on your order and the return takes your order threshold below the free shipping conditions, the standard flat rate shipping cost will be deducted from your refund.
For orders paid using debit or credit card, the 4% payment processing fee will be deducted from your refund total. This does not apply to orders paid via Bank Transfer.
As soon as we have received and inspected your return, we will process a refund or replacement within 1 working day of availability.
For all the terms and conditions please see our terms and conditions page.
If there are any problems regarding your order, please contact us within 24 hours from delivery. If you have not received your order, you must let us know within 14 days from your order dispatch. Include your order number and name in your messages. We will aim to reply within 1-2 working days.
If you wish to cancel or amend an order, pop us an email and let us know immediately via your account. Log in and find the order you wish to cancel or amend and click the cancel button. This will stop the order being dispatched in the meantime until we respond. Don’t worry, this will not remove your order or refund it, it simply just lets us know not to dispatch it. If you do not have an account, please be aware that your order could be dispatch before we have a chance to reply to you email. If this is the case, we can not cancel or amend your order and your order will need to be treated as a return.
In order to see your order, you must checkout via your account by either logging in before or during checkout.
If you checkout via guest checkout your order will not be assosiated with an account. If you wish to add any orders to your account simple pop us a message with your order number and email and we will add the order to your account.
You may have placed your order via guests checkout. This does not create an account.If you wish to create an account, you can do so at any time during your order checkout or by clicking My Account on the home page. If you have orders placed pre account, these will not be connected to your new account. Pop us an email and we will manual add these to your account.
If you know you have an account but are having trouble with login, make sure that you are using the username you created when you created your account.
If you know your username but not your password, you can reset your password from the login page.
If you have any further issues, pop us an email.
Credit/Debit Card via Stripe – Pay via card. Simply select this option at checkout and follow the instructions.
Bank Transfer – You can now pay via bank transfer using online banking or visiting any Natwest branch. Simply select bank transfer as your payment option on the checkout page and follow the instructions. Use DC along your order number as your payment reference, for Example, DC1234. Drop us an email to let us know payment has been made. Orders will be processed once payment has been received.
Please note all payments made via debit or credit card are made at the time of placing your order as we do not hold or save any payment details. This applies for pre and back orders.
If you have any questions, don’t hesitate to contact us.
All orders are totalled and processed in the UK via GBP Sterling (£). The payment method provider you choose to use will convert this for you.
Orders & Stock
In stock items means that we have stock ready and the usual normal dispatch and delivery time applies. All orders have a dispatch time of 1-5 working days. Please note when we experience busy periods, orders may take up to 10 working days for dispatch. Fast Shipping orders will be priorities.
Out of stock products may be discontinued or we are not expecting further stock of the product. If you wish to inquire about any out of stock products, please contact us. You will not be able to add out of stock products to your basket. If there are any products you are looking for but can’t find on our website, drop us a message to find out if we can order it in for you. We are always adding new stock, new brands and new launches to our website, keep in the loop by following us on social media and signing up for our newsletters.
Product back ordering means you can order and reserve stock we are currently awaiting or are able to order in. It means we don’t have the stock available for immediate dispatch but are awaiting a new batch. Products that are available to order on back order will state available on back order on the product page. If you buy any product that is on back order, this will show as on back order in your basket, at checkout and on your order confirmation. Products available on back-order can be added to orders and will be dispatched once our stock arrives. Back Order means we are awaiting our stock for this product. Any back ordered products included in your order will be dispatched once stock arrives. If you wish to know the expected arrival, please pop us a message for more information. All international orders will be held until the full order is in stock. UK orders will usually be dispatched in separate orders, with the in-stock products being sent first and the pre-orders/Back-Orders to follow once stock arrives. In some cases, for example, if the due arrival of the Back Ordered/ Pre Ordered stock is less than 7 days away, we may wait for the full order before dispatching.
Pre-Orders are available for brand new products. You can order a new product that is due to launch and reserve your stock for when it arrives. Once the product launches, yours will be processed and dispatched. Pre-Ordering ensures your stock from the initial launch 1st-time stock, meaning you will be one of our first customers to get your hands on these craft goodies! Pre-order estimated dispatch dates are stated in the product description. These dates may be subjected to change. Once dispatched you will be notified via email. All international orders will be held until the full order is in stock. UK orders will usually be dispatched in separate orders, with the in-stock products being sent first and the pre-orders/Back-Orders to follow once stock arrives. In some cases, for example, if the due arrival of the Back Ordered/ Pre Ordered stock is less than 7 days away, we may wait for the full order before dispatching.
If you want an update on your pre or back order, just pop us an email
We want to be able to provide all our customers with excellent service and great choice, so we offer our customers a service called Product Stock Request, and it’s exactly that! If we don’t currently stock the craft product you are looking for, contact us and we’ll aim to get stock in for you! In your message include the product name/description and a photo if possible. If we are able to get stock, we will, of course, offer you the best price possible. If we are unable to source the product, we’ll recommend similar or alternative products.
We want to offer all our customers the best price around on all the wonderful products we offer and for you to know you are getting the best deal when you shop with us! This is why we offer our Price Promise. Its simple, if you find the same product cheaper on any of our competitor’s websites on the same day of your purchase we will refund the difference and give you a 5% Discount on your next order!
- If you have found the product you purchased cheaper on the same day as you made your purchase, you can then make a Price Promise Claim.
- Send the proof of your price match claims such as the URL or a screenshot showing the date, product, price, and website of the product you have found cheaper, to email@example.com within 48 hours after your purchase date, along with your order number or if you have yet to place your order state order not placed.
- We will then look at your claim which can take up to 5 working days. We will contact you via email.
- Once we have verified the price match we will refund you the difference on orders already placed or give you a discount code for the price difference which will be valid for 7 days along with a 5% discount code to use off a future order.
Price match on the same product if found at a cheaper regular selling price within 48 hours! Valid claim against any online craft retailer in the UK. Includes our pre-order and back order stock.
You can submit a price match claim before or after you place an order as long as you do it within 48 hours (2 Days). You must send us the valid price match claim within 48 hours of finding the cheaper price. The product you wish to price match must be the same item. If you have already placed your order, the price match must be claimed within 48 hours from placing your order with the price match item.
Price match is not eligible on purchases from any auction sites, including but not limited to ebay, Amazon, ebid etc or public selling sites such as but not limited to Gumtree, social media sites, Shpock, Preloved etc.
Price match items must be in stock at the other retailer and not be on sale, special deal or clearance.
You must provide the URL or a screenshot from an eligible online retailer showing price, website, date, and product. Price Match is valid on the product price only excluding discounts. The price will only be matched to the product price before any additional discount such as discount codes and multi buy offers. Price Match is only valid on the regular selling price and not sale or clearance stock prices. Price Guarantee does not include P&P. The claim must be submitted within 48 hours of placing your order or if submitting a claim before purchase and your claim is validated, you will receive a discount code with the price difference. This can only be applied to an order which contains the price matched product and the code valid for 7 days.
Once your claim is approved you will also receive 5% discount code to use on a future purchase. This can not be used on the same order as the price match claim. This code will be valid for 12 months.
Price match are non transferable discounts and has zero cash value.To be used by claimant only and can only be used once per claim.
How to claim?
- Make sure the product was cheaper than your purchased product on the same date.
- Send the proof of a price match claim such as the URL or a screenshot showing the date, product, and price to firstname.lastname@example.org within 48 Hours.
- Once we have verified the price match we will refund the difference and give you a 5% discount code to use on your next order!
We may change and update these terms and conditions at any time and without prior notice.
For our T&C’s, please visit our Terms & Conditions Page.