COVID19

Important!  Please read carefully.

Hello, we hope you are well and staying safe during these trying and difficult times. Below you can find our latests updates and information on delays.

Our customer service is currently working safely from home and responding to queries as quickly as possible. Please only send us one email per query. If you send multiple messages this will place your query at the back of the queue. We will respond to your query, so please bear with us during this period. Currently, we can take up to 10 days. 

Please ensure you’re providing us with as much detail as you can in your emails, including your name, order number and delivery address, so that we have everything we need to try and resolve your query as quickly as possible. Please also check our information page before contacting us.

We have made some immediate changes which we will be following during these times in order to keep safe and help prevent the spread of COVID19. This will affect stock, despatch and customer service response times. 

Delivery: Despatch times may be taking longer than usual, We are taking longer than our usual 1 to 5 working days order processing aim. Back orders may take longer to arrive in stock, however these will still be despatched within 1 day of arrival. We have introduced back more delivery options. The options currently available will be shown to you at checkout. 

Stock: A lot of warehouses and businesses are temporary working with less staff or reduced opening hours in order to keep safe and help prevent the spread of COVID19. We may have delays across any pre and back order products that we are awaiting stock from. This means your pre or back orders will take longer than usual and girm time frames will be hard to judge and may change. However these will still be despatched within 1 day of arrival.

Customer Service: In order to deal with these efficiently we have decided to remove all our social media accounts temporarily to avoid duplicate queries. We will only be available via email. Please only send one email regarding your query and we will get back to you as quickly as we can. We may take longer than usual, please bear with us. 

Thank you for your support and understanding, this means a lot.

Stay safe! 

 

We would love to hear from you, so pop any queries you have in an email and we will be happy to help!

No matter the reason, no matter the time, you can always pop us a message. We aim to get back to you within 2 working days. We may take a little longer during busy periods and seasons. You may also find a quick answer to your query on our information page.

Pop us an email to

help@devotedcrafts.co.uk

We are available on weekdays excluding public and bank holidays.