COVID19

Hello everyone, we hope you are well and staying safe during these trying and difficult times. Our thoughts are with everyone affected by COVID19.

The crisis has thrown all the norm up in the air and understandably you are wanting updates and information. We have received a large number of customer queries and working hard to get back to everyone as quickly as possible as well as following government guidelines. 

We have made some immediate changes which we will be following during these times in order to keep safe and help prevent the spread of COVID19. This will affect stock, despatch and customer service response times. 

Delivery: We are now currently shipping orders. Despatch times may be taking longer than usual, we are working hard to keep it as quickly as possible. Some delivery options will not be available, the options currently available will be shown to you at checkout. Delivery times will also vary to the usual.

Stock: A lot of warehouses and businesses have temporarily closed or reduced opening hours in order to keep safe and help prevent the spread of COVID19. We may have delays across brand that we are awaiting stock from. This means your pre or back orders will take longer than usual. 

Customer Service: We are currently receiving a high volume of messages. In order to deal with these efficiently we have decided to remove all our social media accounts temporarily to avoid duplicate contact and will only be available via email. Please bear with us and if possible only send one email regarding the same query and we will get back to you as quickly as we can. 

We want to thank you and everyone who has taken precautions and actions following guidelines in order to help stop the spread of this horrible virus, especially all the keyworkers risking their own safety to help and provide others with care and essentials. It is more important than ever that we come together as a community and fight back. Stay safe everyone Xxxxx

We would love to hear from you, so pop any queries you have in an email and we will be happy to help!

No matter the reason, no matter the time, you can always pop us a message. We aim to get back to you within 2 working days. We may take a little longer during busy periods and seasons. You may find a quick answer to your query on our information page.

Get in touch by Email

help@devotedcrafts.co.uk

We are available on weekdays excluding public and bank holidays.